Software list and details are not updated for all assets.

Incident Report for Lansweeper

Resolved

This incident has been resolved.

Posted Apr 21, 2022 - 14:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 21, 2022 - 10:36 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 21, 2022 - 08:12 UTC

Investigating

For some assets, the list of software is not updated with on-prem sync.
This might impact the functionality in all places where software is used: the software list, asset list and reports.

Posted Apr 21, 2022 - 07:50 UTC

This incident affected: Cloud (Assets, Visualisation, Software).